1. About this policy
This website is operated for Malik Movers and Packers, a moving and relocation business with its office at Office 1st, Al Jannat Arcade, G-11 Markaz, G-11, Islamabad, 44000, Pakistan. This policy relates to information submitted through the website and the contact links provided on it.
2. Information you provide
The booking and contact forms ask for details such as your name, phone number, optional email address, pickup and destination locations, property type, preferred moving date and details about your requirements. You choose what to enter into these fields.
3. How your information is used
When you submit a booking or contact form, the details are sent to our website backend and stored in a company-managed database. A booking request receives a reference number and is reviewed by our team. We use the information to respond to your enquiry, discuss availability and pricing, coordinate a requested move, keep related service notes and protect the website from abuse.
Submitting a form creates a request, not a confirmed booking. Our team will contact you to confirm the scope, availability and price. Please do not submit sensitive information that is not needed to discuss a move.
If you choose to send your details using a WhatsApp button, the message is opened in WhatsApp. WhatsApp is a third-party service with its own privacy terms. The message is not sent until you confirm it inside WhatsApp.
4. Maps and external services
The contact page includes a Google Maps embed. Loading the map may allow Google to process technical information such as your IP address in accordance with Google’s policies. Links to WhatsApp, telephone and Google Maps are operated by third parties and are subject to their own terms and privacy policies.
5. Cookies, rate limiting and analytics
The public website does not intentionally use advertising cookies or an analytics platform. Staff who sign in to the management area receive a secure session cookie. To protect public forms, technical request information such as an IP address may be processed for rate limiting; rate-limit identifiers are stored as one-way hashes. The hosting provider may also generate basic technical logs.
6. How long information is kept
Inquiry and booking records are kept for as long as needed to respond to the request, manage the relationship and maintain reasonable business records. Retention may be extended where required for dispute resolution, security or legal obligations. You can ask us to review or delete information that is no longer needed.
7. Your choices
You can choose not to submit a form and can contact us directly by phone or WhatsApp. If you have sent an enquiry and want to access, correct or discuss deletion of the information associated with it, contact us using the details below. Some records may need to be kept where there is a legitimate operational or legal reason.
8. Contact
For privacy questions, contact Malik Movers and Packers by phone on 0337 9349147 or WhatsApp. Our office address is Office 1st, Al Jannat Arcade, G-11 Markaz, G-11, Islamabad, 44000, Pakistan.
9. Changes to this policy
This policy may be updated when website functionality, service providers or legal requirements change. The updated date at the top of this page reflects the latest revision.